Property Amenities

Property services

  • Express check-in
  • Elevator/lift
  • 24-hour front desk
  • Beach umbrellas
  • Conference space
  • Porter/bellhop
  • Tours/ticket assistance
  • Beach sun loungers
  • Dry cleaning/laundry services
  • Smoke-free property
  • Luggage storage
  • Hair salon
  • Concierge services
  • Beach towels
  • Multilingual staff

Food and drink

  • Beach bar
  • Poolside bar
  • Health club
  • Breakfast available (surcharge)
  • Snack bar/deli
  • Wedding services

Activities

  • Fitness facilities
  • Fitness facilities (surcharge)
  • Steam room
  • Outdoor pool
  • Outdoor pool (surcharge)
  • On private beach

Business services

  • Business center
  • Meeting rooms

In-Room Amenities

Food and drink

  • Refrigerator

Services

  • Daily housekeeping

Features

  • Individually furnished
  • Individually decorated
  • Private bathroom
  • Private bathroom (not in room)
  • Hair dryer (on request)
  • Iron/ironing board
  • Iron/ironing board (on request)
  • In-room safe
  • In-room safe (laptop compatible)
  • In-room safe (surcharge)
  • Blackout drapes/curtains
  • Desk
  • Shower only
  • Wheelchair accessible

Media and electronics

  • Phone
  • Ceiling fan
  • Television
  • Television (surcharge)
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • Free WiFi (limited) device count
  • Free WiFi (limited) duration
  • Free WiFi (limited) time

Bathroom

  • Towels provided
  • Free toiletries
  • Hair dryer
  • Designer toiletries

Bedding and linens

  • Linens provided
  • Premium bedding

Reviews

Pier House Resort & Spa

3,336 Reviews #23 of 56 hotels in Key West

TripAdvisor Traveler Rating

  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
  • Excellent
    2193
  • Very Good
    662
  • Average
    231
  • Poor
    118
  • Terrible
    132

Recent Reviews

welovethecaribbean2 wrote a review on April 14, 2024 Waverly, Ohio
Trip Type:

First stay at the Pier House - nice property!

Location is fantastic! I really have only two complaints at all with this property as this is my first time staying there. I typically stay other places in Key West so wanted to try the Pier House...
Chad S wrote a review on April 10, 2024
Trip Type:

Great customer service

Unfortunately, I was only there for one night. Great place to stay and very convenient to everything that is Key West. All the staff I interacted with were great as they always said hello and ensured...
Colette-Colette28 wrote a review on April 01, 2024 Cheshire, United Kingdom
Trip Type: Couples

Great location awful room

I'll start by saying the location is fantastic and really inconvenient. The rest is not so good! At almost $800 a night I expected a clean, functional room but ours was dingy and dated. We were also...

Policies

Deposit & Cancellation Policies

Deposit and cancellation policies vary by room type and/or rate selected. Please see policy information on the checkout page.